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26 posters, 
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2

Impact Of A Web-Based Educational Program For Family Members of Hospitalized Patients

Friday, 27 May, 2011 - 11:08
Board 1

Introduction: Research has demonstrated that the need for information is a top priority need for family members of hospitalized patients. Yet, retaining information that is verbally communicated is difficult, and printed pamphlets are frequently misplaced. Purpose: The purpose of this study was to assess the impact of a unique web-based education program for families of hospitalized patients. The program provides information about medical information, common diagnoses, tests and procedures. The system is used via a dedicated computer that resides in the family waiting room and provides links to specific medical sites as well as to local resources for family members. Setting and Sample: Three intensive care units (ICUs) in a mid-western university affiliated medical center. Non-probability convenience sample of family members of ICU patients and ICU nurses. Pre-implementation surveys assessing satisfaction with communication and education were conducted with ICU nurses (N=50) and ICU family members (51) which revealed that a significant amount of time was being spent re-educating family members on ICU equipment. Methods: A dedicated computer in the family waiting rooms provides access to ICU-USA, a educational program to enhance communication and education for families of critically ill patients.A customized welcome screen greets family members who are then able to access general hospital information as well as medical information via ICU-USA. Results: During the first 3 months of use, family members visited over 300 pages of the educational program. Frequently visited sites included web pages describing the ICU, ICU equipment, diagnoses, procedures and hospital services including dining and general accommodations. In 4 months, over 100 family satisfaction surveys were completed online. This represents an increase of over 80% of the response rates received with traditional paper surveys completed in the hospital or mailed surveys following discharge. Implications: A web-based computerized educational program located in the family waiting room can be used to enhance family member education, promote family satisfaction, and provide a mechanism for obtaining feedback from families.        

Part of Session

Education/training